2012-08-22 12:10 AM - edited 2012-08-22 12:18 AM
Hi,
I just bought Spore AND Spore: Galactic adventures...
I already had a retail version of spore, but I wanted Galactic adv too, so in good faith i bought the game from Origin.
So, i download Spore, Cute and scary AND Galactic adv... Then the problem kicks in, I can install the downloaded Spore...
The wiz shield pops up for half a sec and then dissapear. So i basiclly bought something i cant use...
So do you have a solution or where do i get a refund?
Thx on advance.
2012-08-22 01:55 PM
Hello toxxious,
First, does your computer meet the minimum system requirements? I would assume so if you already had Spore but just asking.
I would suggest to Run the program as administrator to see if that allows for the install to run normally.
2012-08-22 05:41 PM
Didnt work, i have no idea what to do...
i have downloaded it 5 times.. and it still doesnt work
2012-08-23 05:17 PM
Hi again,
In this case you may want to check if there's background programs or utilitied that may need to be disabled. A clean boot (http://support.microsoft.com/kb/331796 ) can eliminate any background tasks interferring.
Adding Origin.exe to the execptions list of your anti-virus can help.
Also, do you have the latest version of Origin? Uninstall and reinstall Origin then run Origin as admin.