Spore Account Creation or Login Issues FAQ

[ellijahbear777]

i need help with spore any time i try to make a account it gives a text that says . the email address and password don't match anything in our system . please try again;if you continue to have problems, please contact customer support. can you help me ?

[Freggi-Liz]

Hi @ellijahbear777,

For more assistance with this issue, please feel free and speak with a Game Advisor.


You can contact them at the following ways.

You can try it on Live Chat, email, or phone 


http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161...

1. Click the following link:

https://help.ea.com/en/spore/spore/


2. Make sure you are logged in with your Origin ID


3. Choose your country (take a look right side upper navigation groin)


4. Press the orange button below right side "Contact us"


5. Follow the steps
 

[Freggi-Liz]

If you have connection/login issues after the start with your game, try this trick

1. Start the game a window pop up, it asks you for your login id
2. Say I want to play OFFLINE
3. Go back to the main menu in Spore. Take a look below navigation bar and say signup
4. Type your your access id and go online, it works without problems

[MesozoicKing01]

My game says the internet connection is bad, even though my internet is good. Please help me!

[Freggi-Liz]

Hi @MesozoicKing01,

check your Firewall Ports

TCP ports

80

443

18120

18060

Hope this will helps

\Liz

[Majorkrabbe]

I wrote a year ago.... STILL NO ANSWER...

[Auztinf]

I have the error "An unknown error has occured, please try again" I have tried many different things like creating new accounts and changing my name and NOTHING works... help? I bought this game to have fun... not wait on EA staff for 8 years.

[Shadowars]

FYI the proper word is "bought" NOT buyed which is not proper etiquette. 

[felixxboxab]

When I try to login in it says "An unknown error occurred during registration. Please try again.

[Freggi-Liz]

Hi @felixxboxab,

I hope this helps in your  case, read the last post from "PlasterShark"

http://forum.spore.com/jforum/posts/list/60/364.page#297019

and read this one

http://answers.ea.com/t5/Spore/Spore-Account-Creation-or-Login-Issues-FAQ/td-p/1428048/page/4