No download

[rnrn12]

I bought the game spore before I had downloaded origin and now it says I never bought the game and I know $20 is cheap, but i don't want to have to buy the game again.

[eacharlotte · Accepted solution]

Hello rnrn12,

You should have a game key on your game booklet. You can enter this key on Origin to register your game and download it.

If you don't have your key anymore but if you have successfully installed Spore and connected to the Internet while playing you may be able to contact support at   866 543 5435 USA toll free or via help.spore.com and request your key.

If you couldn't request your key, and if you meet the following criteria, you can send a request along with a nominal fee to Electronic Arts for a replacement serial number:

• The product is 90 days past the purchase date
• The original serial number has been discarded or lost 

When sending a request for a replacement serial number, please include the following:

• A money order for $10.00 USD (per serial number requested) made payable to Electronic Arts.
  (Note: If you are requesting serial numbers for a collection pack, the $10.00 USD fee will cover numbers for all of the games included in the package.)
• The proof of purchase page from your manual (If you no longer have the manual, include one of the game disks as verification of ownership.
  (Note: If sending a disk as verification, please send it using a traceable method as Electronic Arts is not responsible for products not in its possession.)
• Explanation of the situation 
• First and Last Name 
• Return Address 
• E-mail Address 
• Phone Number
• Mailing Address: 

Send this to:

Electronic Arts Warranty Department 
9001 N I-35 Suite 110 
Austin, TX 78753

[eacharlotte · Accepted solution]

Hello rnrn12,

You should have a game key on your game booklet. You can enter this key on Origin to register your game and download it.

If you don't have your key anymore but if you have successfully installed Spore and connected to the Internet while playing you may be able to contact support at   866 543 5435 USA toll free or via help.spore.com and request your key.

If you couldn't request your key, and if you meet the following criteria, you can send a request along with a nominal fee to Electronic Arts for a replacement serial number:

• The product is 90 days past the purchase date
• The original serial number has been discarded or lost 

When sending a request for a replacement serial number, please include the following:

• A money order for $10.00 USD (per serial number requested) made payable to Electronic Arts.
  (Note: If you are requesting serial numbers for a collection pack, the $10.00 USD fee will cover numbers for all of the games included in the package.)
• The proof of purchase page from your manual (If you no longer have the manual, include one of the game disks as verification of ownership.
  (Note: If sending a disk as verification, please send it using a traceable method as Electronic Arts is not responsible for products not in its possession.)
• Explanation of the situation 
• First and Last Name 
• Return Address 
• E-mail Address 
• Phone Number
• Mailing Address: 

Send this to:

Electronic Arts Warranty Department 
9001 N I-35 Suite 110 
Austin, TX 78753