Needed help with support, but they removed the live chat option

by Schaab0110
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Original Post

Accepted Solution

Needed help with support, but they removed the live chat option

★ Novice

I bought the steam version of spore, tried the live chat option for help, because i cant connect my account. After two failed attempts the live chat option vanished, and now im stuck in a loop of clicking help, they saying i can contact them, but that option is not available for me.

Did i do something wrong? i posted the right picures as they asked me

Message 1 of 4 (250 Views)

Accepted Solution

Re: Needed help with support, but they removed the live chat option

Community Manager

Hi there,

 

I'm sorry to hear you're having issues contacting EA Help Support

 

If you're not getting the chat option when trying to contact support, can you please try: 

 

  1. Go to: https://help.ea.com/en/help-home/
  2. Select the game you need assistance with or EA App
  3. Select "I want to update my EA Account information" 
  4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

 

I hope this helps! 

EA_CuervoAHQ

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Message 2 of 4 (207 Views)

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Re: Needed help with support, but they removed the live chat option

Community Manager

Hi there,

 

I'm sorry to hear you're having issues contacting EA Help Support

 

If you're not getting the chat option when trying to contact support, can you please try: 

 

  1. Go to: https://help.ea.com/en/help-home/
  2. Select the game you need assistance with or EA App
  3. Select "I want to update my EA Account information" 
  4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

 

I hope this helps! 

EA_CuervoAHQ

Message 2 of 4 (208 Views)

Re: Needed help with support, but they removed the live chat option

★ Novice

thanks, it worked. I received the game on the EA app after showing my proof of purchase and other information.

Message 3 of 4 (193 Views)

Re: Needed help with support, but they removed the live chat option

Community Manager
@Schaab0110 I'm glad you managed to get this fixed! Thanks for letting us know and have fun! Standard smile

EA_CuervoAHQ

Message 4 of 4 (184 Views)