My activation key disappeared from steam platform

[mfadreams]

I have Spore with all DLC in Steam. I used to have a CD key, but it's gone...

When I open Spore CD keys on steam, I get the message "CD key required...", but the actual key is not there.

How can I get my CD key back?

[EA_Illium · Accepted solution]

Hi @mfadreams We can try reaching out to our support to see if they can provide additional details, however from my understanding if since it was purchased through Steam we will have a limited view of information. 

• EA Help website - Live Support (Phone, Chat, Email) 
• Twitter - Select the message icon to get assistance   

[EA_Illium]

Hi @mfadreams Have you tried reaching out to Steam support for the purchase to see if they are able to provide you with the key?

[mfadreams]

Steam says I should contact the original game publisher about CD key

[EA_Illium · Accepted solution]

Hi @mfadreams We can try reaching out to our support to see if they can provide additional details, however from my understanding if since it was purchased through Steam we will have a limited view of information. 

• EA Help website - Live Support (Phone, Chat, Email) 
• Twitter - Select the message icon to get assistance   

[48017c865205484d]

reach out faster we all bought the game and have copy's to prove we own it but can't get are keys. you need to give us a new copy of the game or find a way to give us our keys which we are entitled to get through purchase.