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EA_QueenBee
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2 years ago

Re: Hacked account, struggling to contact EA

Hey @jakeplaysfx,

You can always reach out to our live support team via the following link:

https://help.ea.com/en/help-home/

I'd reach out via a chat if I were you. To do so, just click "See More", then there should be a big yellow/orange button for "The EA app". If you then select "I need help with a hacked account", it should give you the option to start a chat, whereupon our advisors can help you resecure your account.

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account, struggling to contact EA","id":"message:10516557","entityType":"FORUM_TOPIC","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:other-ea-games-en/message:10516557","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:5085745"},"readOnly":false},"Conversation:conversation:10516557":{"__typename":"Conversation","id":"conversation:10516557","solved":true,"topic":{"__ref":"ForumTopicMessage:message:10516557"},"lastPostingActivityTime":"2023-11-19T14:07:43.925-08:00","lastPostTime":"2023-11-19T14:07:43.925-08:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:10516558":{"__typename":"ModerationData","id":"moderation_data:10516558","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:10516558_1":{"__typename":"Revision","id":"revision:10516558_1","lastEditTime":"2023-07-05T03:03:15.598-07:00"},"AcceptedSolutionMessage:message:10516558":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:26"},"id":"message:10516558","entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:other-ea-games-en/message:10516557/message:10516558","revisionNum":1,"uid":10516558,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:other-ea-games-en"},"conversation":{"__ref":"Conversation:conversation:10516557"},"subject":"Re: Hacked account, struggling to contact EA","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:10516558"},"body":"Hey @jakeplaysfx,

You can always reach out to our live support team via the following link:

https://help.ea.com/en/help-home/

I'd reach out via a chat if I were you. To do so, just click \"See More\", then there should be a big yellow/orange button for \"The EA app\". If you then select \"I need help with a hacked account\", it should give you the option to start a chat, whereupon our advisors can help you resecure your account.","body@stringLength":"663","rawBody":"Hey @jakeplaysfx,

You can always reach out to our live support team via the following link:

https://help.ea.com/en/help-home/

I'd reach out via a chat if I were you. To do so, just click \"See More\", then there should be a big yellow/orange button for \"The EA app\". If you then select \"I need help with a hacked account\", it should give you the option to start a chat, whereupon our advisors can help you resecure your account.","kudosSumWeight":0,"repliesCount":7,"postTime":"2023-07-05T03:03:15.598-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"solution":true,"currentRevision":{"__ref":"Revision:revision:10516558_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2765},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumTopicMessage:message:10516557"},"descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCwxMDUxNjU1OSwxMDUxNjU1OQ","node":{"__ref":"ForumReplyMessage:message:10516559"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCwxMDUxNjU1OSwxMDUxNjU2MA","node":{"__ref":"ForumReplyMessage:message:10516560"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCwxMDUxNjU1OSwxMDUxNjU2MQ","node":{"__ref":"ForumReplyMessage:message:10516561"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCwxMDUxNjU1OSwxMDUxNjU2Mg","node":{"__ref":"ForumReplyMessage:message:10516562"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCwxMDUxNjU1OSwxMDUxNjU2Mw","node":{"__ref":"ForumReplyMessage:message:10516563"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCwxMDUxNjU1OSwxMDUxNjU2NA","node":{"__ref":"ForumReplyMessage:message:10516564"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCwxMDUxNjU1OSwxMDUxNjU2NQ","node":{"__ref":"ForumReplyMessage:message:10516565"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"CachedAsset:theme:customTheme1-1747998150379":{"__typename":"CachedAsset","id":"theme:customTheme1-1747998150379","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hacked account, struggling to contact EA","moderationData":{"__ref":"ModerationData:moderation_data:10516559"},"body":"

Advisors can not help solve this problem

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please i restore my account ☹️

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i am trying my best to get help but i am not getting any response please help me get my account back

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EA support is so bad. they cant get your account back. mine too

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hey click on this link https://help.ea.com/en/help-home/ in fill out infom paperwork they will give you a case number

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Same happened to me

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