EA cant find my account (cant play ea games)

[elzilch]

When trying to play EA games on xbox im told i need to reset my password because my "credentials have expired". But then when i try to follow the instructions, im told EA cant find my email- even though the email associated is still working and i have access to it.

This means I cant play any EA games. I cant log into my xbox linked EA account. I cant change my email or do anything. 

EA also make it impossible to contact them because on the contact page, its not possible to select a console (can only assume this is an intentional bug).

What the hell do i do ? ive tried every troubleshooting option but cannot get the help site to let me select a console. other than that there is effectively no way to actually speak with EA which is insane. 

Any help would be greatly appreciated. 

[EA_Pulsar · Accepted solution]

Hey @elzilch 

I am sorry to hear about the difficulties you are facing with your account. Our live support team will need to check your account to see what's going on. I suggest reaching out to our support team through our website.

To start a new case and begin a chat, please follow these steps:

1. Go to our website, the EA Help homepage, by visiting this link: https://help.ea.com/help-home/
2. Type 'EA App' in the search bar.
3. Click on "See all help topics."
4. Choose the "Manage my account" category.
5. Select "I need help logging in to my EA Account on Xbox."
6. Scroll down to the section labeled "Still need help" to find the available contact options.

7. Start a chat with one of our support representatives.

Our support team will be able to evaluate your account situation and work towards finding a suitable resolution.

[EA_Pulsar · Accepted solution]

Hey @elzilch 

I am sorry to hear about the difficulties you are facing with your account. Our live support team will need to check your account to see what's going on. I suggest reaching out to our support team through our website.

To start a new case and begin a chat, please follow these steps:

1. Go to our website, the EA Help homepage, by visiting this link: https://help.ea.com/help-home/
2. Type 'EA App' in the search bar.
3. Click on "See all help topics."
4. Choose the "Manage my account" category.
5. Select "I need help logging in to my EA Account on Xbox."
6. Scroll down to the section labeled "Still need help" to find the available contact options.

7. Start a chat with one of our support representatives.

Our support team will be able to evaluate your account situation and work towards finding a suitable resolution.