Can't redeem my old Spore DLC codes

[MatfisMatfis]

As the title says, I can't redeem my old Spore codes, including DLC's.

When i managed to gain access to my old account on Sporepedia, it said that i own all the Spore games. All of my older published creations were there. However, when i logged in with the same account on Origin, it didn't show up any games, so i decided to "redeem" the old serial codes in Origin. Everything went well, until i got the message that my codes have already been used. I'm 100% certain, that if i ever put any codes before the whole Origin thing, they would be on this very account i used to log in into Sporepedia. I still own the CD's with serials in them. I've linked images of my old Sporepedia profile, and photo of the CD boxes.

[Freggi-Liz · Accepted solution]

Hi @MatfisMatfis

Excuse the delay response

Codes from older games like Spore can not be redeemed directly in Origin. You must therefore contact EA Support.

https://help.ea.com/en/contact-us/new

http://answers.ea.com/t5/Origin/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Then install the game with all its DLC's. If you have an old backup of your game, you can of course also use it.

Sporepedia should then work again

Cheers

Liz

[Freggi-Liz · Accepted solution]

Hi @MatfisMatfis

Excuse the delay response

Codes from older games like Spore can not be redeemed directly in Origin. You must therefore contact EA Support.

https://help.ea.com/en/contact-us/new

http://answers.ea.com/t5/Origin/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Then install the game with all its DLC's. If you have an old backup of your game, you can of course also use it.

Sporepedia should then work again

Cheers

Liz