Re: My EA Account is linked to a defunct email. Please help!

by EA_Barry
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My EA Account is linked to a defunct email. Please help!

★★★ Newbie
Helloooooooooooo,

So I've been a long time fan of EA games, like I grew up playing SSX Tricky and the early FIFAs and stuff. I've loved it for the most part, but I have an issue now.

When Battlefield: Bad Company came out, I was just starting to play Xbox Live for the first time. I was still a kid, and my mom was also a fan of Bad Company, so she unwittingly setup an EA account on my gamertag. It didn't seem like a big deal at the time.

Fast forward to the present though. My mom stopped using the email she setup on my account about 8 years ago, and has no idea what the password is to it anymore. She's also unwilling to try and figure it out lol. Heck, I can't even find the actual email address on any of the EA games I own (BF4 on the One, FIFA 17 on the 360) to try and reset it myself. Is there anything that EA can do to help?

My gamer tag on Xbox: SquidTortellini

The EA account linked to my profile: either [edit: email address removed] or [edit: email address removed]

The EA account I'd prefer linked to my profile: [edit: email address removed], aka Scooter24Bird

If there is anything I can do to try and help, or if you guys need any more verification on my end, please let me know. I'd appreciate anything you all can do to help me
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Re: My EA Account is linked to a defunct email. Please help!

Community Manager

@Scooter24Bird

 

Check the following link for info on changing some of your account details:

 

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

 

Thanks.

barry.png

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Re: My EA Account is linked to a defunct email. Please help!

Community Manager

@Scooter24Bird

 

Check the following link for info on changing some of your account details:

 

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

 

Thanks.

barry.png
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