June 2020
Since installing the latest update when I start the game I'm fully zoomed in and unable to zoom out, same with any regions or cities I visit. It's making the game unusable.
Any ideas?
Solved! Go to Solution.
June 2020 - last edited June 2020
Just to follow up.
Support responded saying that during an update or new install the app runs a performance check and if areas of devices resources are deemed inadequate then certain features can be disabled.
It seems that my tablet's graphics are not up to scratch, probably due to the larger screen, so the zoom function has been disabled.
The only fix they suggest is using a more powerful tablet or a smaller device such as a phone.
I'll just find a different game to play on my tablet.
June 2020
Not able to zoom out to previous levels. Very frustrating when building large city
June 2020
June 2020
Thank you, I've reported the issue through the game, hopefully there'll be a solution soon.
June 2020
@swdawg100 If you provide some info, maybe someone can help you.
June 2020
Hi since the new sports update I am unable to zoom out to see my city in full. Everything is too close to be able to see it all in full.
June 2020 - last edited June 2020
Just to follow up.
Support responded saying that during an update or new install the app runs a performance check and if areas of devices resources are deemed inadequate then certain features can be disabled.
It seems that my tablet's graphics are not up to scratch, probably due to the larger screen, so the zoom function has been disabled.
The only fix they suggest is using a more powerful tablet or a smaller device such as a phone.
I'll just find a different game to play on my tablet.
June 2020
I play on a Samsung tablet, all was fine until the sports update, now I can only see all my city's close up. I cannot zoom out to see the full city on all city's. It's very frustrating
June 2020
I play on a Samsung tablet and have the same problem. After the latest update (sports) I cannot zoom out and it makes it hard to monitor my projects. It is not good.
June 2020
anyone else having a problem zooming out after the "Sports" update? Also posted in support