Samsung Galaxy S7 Edge - unable to install game - even though installed before

[gimmyaom]

I'm unable to install SimCity BuildIt game on my Samsung S7 Edge. It used to work fine few months back and after game update it is not working at all. I tried updating my phone multiple times, but no luck. Also I run my phone in lowest resolution mode if that makes any difference.

[EA_Barry · Accepted solution]

@gimmyaom

Can you please try the following steps, we have seen success with these previously:

1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
4. Reboot the device before retrying.

Let us know how it goes, thanks.

[EA_Barry · Accepted solution]

@gimmyaom

Can you please try the following steps, we have seen success with these previously:

1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
4. Reboot the device before retrying.

Let us know how it goes, thanks.

[gimmyaom]

Thanks. This solution worked.