Help us improve Answers HQ! Take Survey No, Thanks

Lost my city in my google acount

by thewashinmashin
Reply

Original Post

Highlighted

Lost my city in my google acount

★★★★ Newbie

I  change my phone in my old phone I have my city altos del hosukai and I save it with my Google account I change the phone download the app login and it's another city that isn't my and I spend real money in my city please help me

Message 1 of 5 (443 Views)
Highlighted

Re: Lost my city in my google acount

Hi @thewashinmashin - On your new phone, did you play through the tutorial? When you install the game on another device, you have to play through the tutorial until it says "you're on your own" first. Then you should be able to log in to your Google Play account and retrieve your city.

 

https://help.ea.com/en/help/simcity/simcity-buildit/save-your-city-and-progress-in-simcity-buildit/

 

Happy Building!



I do not work for EA. I just volunteer to help other players. You can help others too! If a post solved your issue, click the Accept As Solution button. Was a post helpful to you? Click the +XP button to let them know

Message 2 of 5 (410 Views)
Highlighted

Re: Lost my city in my google acount

★★★★ Newbie

Yes, i do  it but with my Google account I don't know why load another city level 33 that isn't my city 

Message 3 of 5 (399 Views)
Highlighted

Re: Lost my city in my google acount

★★★★★ Guide
@thewashinmashin That sounds really strange, especially if it’s a city you don’t recognize at all. Sounds like something got mixed up in which case you will want to contact the support team. You can find the contact form under the help menu in your game. Maybe you can try once more to load your city by reinstalling the game. Lately I’ve noticed you can bypass most of the tutorial, as soon as you see the settings menu icon (usually appears after you build one residence) you should be able to sign in with google play if that’s where your original city was saved. Good luck I hope support can get your city back.
Message 4 of 5 (372 Views)
Highlighted

Re: Lost my city in my google acount


@thewashinmashin wrote:

Yes, i do  it but with my Google account I don't know why load another city level 33 that isn't my city 


Are you sure you logged in to the same Google account? Maybe you had a different city on another account, and that's the one you brought up on your new phone?

 

Do you still have the old phone? If you do, I would double check to be sure you saved your city to your account, and also be sure you are logging into the correct Google play account. 

 

If it is the same account, and not an earlier version of your city, then technical support is probably the only ones who can help. Submit a Request using the web form: https://simcity-buildit.zendesk.com/hc/en-us/requests/new

I hope you get it sorted out 



I do not work for EA. I just volunteer to help other players. You can help others too! If a post solved your issue, click the Accept As Solution button. Was a post helpful to you? Click the +XP button to let them know

Message 5 of 5 (357 Views)
Twitter Stream