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[INFO] How to reach support for SimCity BuildIt

by EA_Barry

Original Post

[INFO] How to reach support for SimCity BuildIt

[ Edited ]
Community Manager

If you can’t find an answer in our FAQs or forums and are still having trouble, please let us know by contacting our Support team! To submit a help ticket in-game, follow the steps below:



1. Tap the Settings icon (wrench and screwdriver).



2. Tap the Help button.

3. Tap Contact Us.


Tap Settings, Help, then the Contact Us button.


4. Select the category that matches your issue.


Select the category that matches your issue: Missing Content, Report a Bug, or Technical Support.



5. Select your issue and then fill out the form.


Enter your name, email, issue, and then fill out the rest of the form.


6. Tap Submit to send us your request.


Make sure to check your spam folders regularly, in case our reply gets filtered!




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[INFO] How to report a player in SimCity BuildIt

[ Edited ]
EA Staff

If you are concerned that another player is behaving unacceptably, you can report their city from within the game. 
Friends/social connections iconTap the green Friends icon, located at the left of your game screen. Then tap on the player to be reported, and visit their city.
Settings iconFrom within their city, tap  the Settings icon, and choose Help. 

In the Help screen that opens, choose Report Player.
Report a player through the Help menu

Fill in as much detail as you can, then tap Submit. The report will be sent to our Support team. We’ll get back to you as soon as we can!

Report a player form
If the player is not a friend but someone you have found through the Global Trade HQ:
Settings iconRemain in their city and tap the Settings icon, then follow the above steps. 

Unless you submit the Report Player form while within the other player’s city, we won’t know who you’re reporting!

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