How to recover my progress?

[hahahaterry51]

i have played the game and reached level 34 for the last two weeks, and the game has recovered back to level 33 when I switched between iPhone to iPad. How can I get my data back to level 34?

[EA_Zoe]

Hi @hahahaterry51,

This can happen if the data was not saved online. Unfortunately there is nothing the support team can do to restore the lost data.

You'll find more info about offline mode below:

Sometimes Offline happens. But even if your train meets a tunnel, your network provider falls over, or you’re visiting Grandma in the wilderness, you can still keep building your city. Your offline progress will be saved on your mobile device until next time you go online. Pretty cool, huh?

From time to time, we will remind you to get back online, as there are a few important reasons to check in with us regularly.

When you play offline:

• Your device is not communicating with our servers, so we are not saving your progress. If something happens to your device, you could lose your progress.
• Social features are disabled so you are unable to visit your friends’ cities (Daniel's Trade Depot will still be open for business).
• Your Trade Depot and Global HQ are inaccessible. If items previously put up for sale in your Trade Depot are sold while you play offline, you will receive your Simoleons only after you connect again.
• Important updates and bug fixes won’t be relayed to your phone.
• You cannot make any purchases of SimCash in the store (but you can still exchange your current SimCash for Simoleons).

It’s also important to note:

• If you have been playing offline on one device and start to play online on a secondary device (using the same account login), any offline progress you made on the first device will be overwritten and cannot be retrieved. 
• If you’ve stayed offline for a while, there will come a point where you’ll be unable to continue playing unless you reconnect. Important updates and new features will be coming, and you’ll want to keep up with the possibilities for enhancing your city of the future! We’ve got a lot planned and want you to have the best experience possible.

[Monstevr]

Uh, how on earth was I able to BUY CURRENCY if I wasn't online? Why in the world would the game, which was perfectly playable for almost three days, revert to a state older than that time period??

I know what I did with my time: I wasted it. That's on me. But what did YOU guys do with my MONEY?? How do I get it back, and when?

[ubercreatrix]

I connected with facebook, reinstalled the game, did the tutorial, and it won't even let me reconnect to my old city with facebook, clicking the connect button does nothing. I think something has gone seriously afoul with the game; have you seen all the negative feedback on Amazon in the last two days?