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CAN'T login SimCity Buildit and DATA MISSING!!!

by SphereDavid
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Accepted Solution

CAN'T login SimCity Buildit and DATA MISSING!!!

★★★ Newbie

I'm from Taiwan.

 

When I opened my iPhone5 to play SimcityBuildit this moring , I couldn't login the game.

(When loading service, it unexpectedly quit!!!)

 

So I read the 

[INFO] Basic troubleshooting steps for SimCity BuildIt

, then closed all the apps , restart my iPhone ,cleaned the storage.....

 

I tried many times then it still unexpectedly quit again and again,

 

Finally, I deleted and re-installed SimCity Buildit,(I connected with Facebook and Game Center)

 

When I re-login , I found my savedata was missing, it's a new city....................OMG

 

What can I do?????????? Plz help me!!!

Message 1 of 17 (16,129 Views)

Accepted Solution

Re: CAN'T login SimCity Buildit and DATA MISSING!!!

When you reinstalled it, did you play the tutioral then try to sign in? 

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
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Message 2 of 17 (18,460 Views)

All Replies

Re: CAN'T login SimCity Buildit and DATA MISSING!!!

When you reinstalled it, did you play the tutioral then try to sign in? 

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 2 of 17 (18,461 Views)

Re: CAN'T login SimCity Buildit and DATA MISSING!!!

[ Edited ]
★ Novice
At my iPad I have the same issue. I was at lvl 29 and over 60.000 simeleons, if I have to restart all over again, aí will give up this game.

Really need help.
Message 3 of 17 (16,053 Views)

Re: CAN'T login SimCity Buildit and DATA MISSING!!!

@SiberianTiger200 so, did you uninstall and reinstall the app? Are you connected to game center or google play? When you reinstalled the app, did you play through the tutorial? I had to uninstall and reinstall a few times before I was able to get the sign tab for google account. 

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 4 of 17 (16,007 Views)

Re: CAN'T login SimCity Buildit and DATA MISSING!!!

★★★ Newbie

@

 

 

 

Message 5 of 17 (15,995 Views)

Re: CAN'T login SimCity Buildit and DATA MISSING!!!

@SphereDavid i thought the same thing when I had to do it too. But, in the end, after going through the tutorial, twice, I was able to go to settings in the app and had the tab to sign in with my google account....and ta da, I had my city back. 

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 6 of 17 (15,993 Views)

Re: CAN'T login SimCity Buildit and DATA MISSING!!!

★★★ Newbie

@

 

Thank you ! I had my city back!!!!

 

Play the tutioral until you can login Gamer Center or Facebook.(I choose FB)

 

Then it will ask you if you want to load the saved city Y/N , then it would be back!

 

Thanks a lot!

Message 7 of 17 (15,989 Views)

Re: CAN'T login SimCity Buildit and DATA MISSING!!!

@SphereDavid you are so very welcome! Good luck with your city! Happy gaming! 

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 8 of 17 (15,988 Views)

Re: CAN'T login SimCity Buildit and DATA MISSING!!!

★ Novice
I'm connected thru Game Center and FaceBook.

I have played already about 3/4 times the tutorial, and when I connect to Game Center and to the FaceBook I don't get my city back, what I get is the new city.
Message 9 of 17 (15,954 Views)

Re: CAN'T login SimCity Buildit and DATA MISSING!!!

★★★ Newbie
What if I haven't connected game centre/Facebook/google/ whatever to my game and I can't load the game? (I mean it literally won't even get up the load screen, just crashed every time).. I'm at level 31 and will be extremely frustrated if it's decided to crash and I can't retrieve my saved game. I paid a lot of money for the cash bundles at the start..
Message 10 of 17 (15,774 Views)
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