April 2020 - last edited April 2020
April 2020
Hi @Flack145 - Did you ever resolve this?
If so, would love to hear how you fixed it in case others have the issue in the future.
If not, you could try an uninstall / reinstall of the application. Make certain to save your game progress through Facebook, Game Center, or Google Play first!! After you reinstall the game, you'll need to play through the tutorial before you can login and retrieve your city save. If that doesn't work, file a game support request with SCBI.