My club has also been matched up against the same cheaters, even after we reported them. We have come to the conclusion that they don’t actually do anything about cheating reports. That is my personal opinion based on the fact that no action was taken after our first round of reports. All we got from EA was a scripted response saying this,
Hey Mayor, thanks for contacting us.
We are always interested in hearing your reports when it comes to other players, you guys are our first point of information when something or someone seems not quite right, so thanks for that!
We have passed on the details you have submitted to the development team for investigation. The team will first check to see what's going on and then take any action where necessary once the cheat or inappropriate content has been confirmed.
It is extremely important to us that our players feel protected while playing, we want everyone to play fairly, and co-exist happily and peacefully within our game.
Rest assured we will get to the bottom of this and anyone found to be in breach of our terms of service or operating out-with the designed functions within the game will be handled accordingly.
