April 2018
@xXx_Pietro97_xXx Try this:
Make sure you are logged out of SimCity and Origin
Delete your SimCityUserData folder - default location is C:\Program Files (x86)\Origin Games\SimCity\SimCityUserData (don't worry, the game will recreate it when you log in)
Set Origin.exe and SimCity.exe to "Run As Administrator" - right-click the file, choose Compatibility tab, check the box "Run this program as an Administrator"
Log in to Origin; make sure it's updated to the latest version
Start SimCity and try to load your city again
Hope this helps. Good luck!
April 2018
Ching Chong Guys!
I'm unable to load my cities in one multiplayer region. Always get this message "unable to load the city at this time. please try again later".
Its only this one region, all other multiplayer regions on the same server are working. Other human players in this region have the same issue, not a single city is working.
I reinstalled the game, origin too, deleted the SimCityUserData folder and run it as administrator and no mercy.
please help
September 2018
Having problems with multiplayer city. Help please
I know the city is has a questionable name. Sorry.
September 2018
@Anitmatter - This error message seems to be server-side, so not a lot that the users can do to help you. Did you try the steps in my earlier post?
Perhaps one of the community managers can help investigate your city. @EA_Mai @EA_Nils @EA_Darko Anyone able to help with this?
October 2018
@BlackjackWidow I have followed your advice, but it unfortunately didn't work.
Also, it seems that I've lost another city to this problem. The city called "The Pancake Dimension" which is on the city plot neighbouring the last one. Is there any fix for this problem? As you understand, this is quite annoying, and I don't want to have to start over again and again. I understand that this is an old game that doesn't get patched anymore, but surely someone must have a fix?
Anyway, thanks for your help, but I probably won't be playing anymore unless a fix is found.
October 2018
@Anitmatter wrote:@BlackjackWidow I have followed your advice, but it unfortunately didn't work.
Also, it seems that I've lost another city to this problem. The city called "The Pancake Dimension" which is on the city plot neighbouring the last one. Is there any fix for this problem? As you understand, this is quite annoying, and I don't want to have to start over again and again. I understand that this is an old game that doesn't get patched anymore, but surely someone must have a fix?
Anyway, thanks for your help, but I probably won't be playing anymore unless a fix is found.
@EA_Mai - Please, please, please, can you pop in and help with this frustrating error? I think the "unable to load city at this time" error is one that is a server-side issue, not sure if you can do anything, but many would be grateful if you could verify.
@Anitmatter I understand that this is hugely frustrating. If it's been over a year since you last played any of the cities, be aware they will go abandoned and you will get this error. I just found this out by trying to go in to one of my old cities online and got the same "unable to load city at this time; please try again later" error. If this happened after you've been actively playing the cities, it's likely due to a corruption on the server side which would mean the region is probably lost. I'm not sure there's anything left that can be done, but here are a few things that *might* help.
As stated before, always set your icons to run SimCity.exe and Origin.exe "As Administrator". Make sure that both exe's are in your antivirus and firewall exception lists, and that Windows and graphics drivers are updated to the newest versions. Very important - if you have MSI's sound program called Nahimic 2 installed, either disable it or uninstall it. It is a known incompatible program. If you're running the game over a wireless connection, try running over a wired one to reduce the likelihood of corrupted files - the SimCity servers are notoriously slow and a lost connection, even for a few seconds, can corrupt the save process.
I really hope something here works for you. If you still can't load your cities, sadly, I think your region is probably lost. If you're the only one playing the region, you may be able to save all your hard work by transferring the region to single player mode to see if you can play it offline.
Post back to let us know if anything works. Good luck!
May 2019
Hi there,
Im really kinda frustrated. I've asked multiple advisors and took advice, but alas nothing works. I have a region which for some reason won't allow me to visit/load any city. Can you help?
May 2019
May 2019
@FlabbaWokei wrote:Hi there,
Im really kinda frustrated. I've asked multiple advisors and took advice, but alas nothing works. I have a region which for some reason won't allow me to visit/load any city. Can you help?
@FlabbaWokei - I know that this is very frustrating. The problem is probably server-side corruption, which means that something might have interrupted the connection when you last saved and exited the game. If this is the problem, there is no way to get the city or region back. I'm very sorry to tell you this, I wish I had better news for you.
You can try to recover using these steps, just in case the problem is on your end:
Always set SimCity.exe and Origin.exe to run "As Administrator". Make sure that both exe's are in your antivirus and firewall exception lists, and that Windows and graphics drivers are updated to the newest versions. Very important - if you have MSI's sound program called Nahimic 2 installed, either disable it or uninstall it. It is a known incompatible program. If you're running the game over a wireless connection, try running over a wired one to reduce the likelihood of corrupted files - the SimCity servers are notoriously slow and a lost connection, even for a few seconds, can corrupt the save process.
If it still gives the error message after doing these things, the city or region is lost to you and everyone else. You might be able to save your work by transferring the region to single user (offline) mode, but be aware that you can't move it back to the server. https://simscommunity.info/2014/12/04/simcity-update-transfer-citiesregions-multiplayer-single-playe...
I really hope you are able to recover your cities. Good luck, and Happy Building!
May 2019
thank you for the reply. do you know the instructions for an iMac? i dont use windows lol