@bez185 - SimCity 5 (2013) is a legacy game that is no longer actively supported. The last patch issued was in Dec 2014, and the dev team was dissolved shortly afterwards. Unfortunately, we players are stuck with any bugs that were not resolved by then. It's unfortunate and frustrating for us players that experience one of the major bugs, but at least we have this player forum to help each other find workarounds. On the positive side, EA still maintains the servers for multiplayer use and most - not all - of the bugs have workarounds or at least some way to play around the bug.
As you've found in other threads, there are a couple of workarounds for train stations not picking up commuters after you've built more than one. You can turn off the train station for a bit and then turn it back on; or quicker but more expensive solution would be to demolish the station and rebuild. You could also try saving and exiting the game when it starts happening, in order to reset them on reloading the city, but that doesn't always work.
All of that being said, EA Help should not state that players should wait for game updates with SimCity. I will escalate that issue so hopefully others are not as frustrated in the future. Thank you for reporting your experience.
