September 2017
Hi @Blackbelttx16,
First... welcome to the community!
Thanks for posting that first part of your dxdiag. Unfortunately, we cannot see information about your graphics card in there, which would be very helpful. Would you mind following these instructions to get a complete dxdiag and attach it to your answer?: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Let us know if any step is not clear
Thank you!
-Mai
November 2017
just got a ASUS gaming computer today and now it wont open sim city complete edition!?!?!?
November 2017
Hi @AudieSmailes,
New computer, awesome!
Sorry to read it's giving you some trouble with SimCity, could you give us more details of what is happening? Are you getting any error messages?
Also, have you tried to repair the game through Origin? You would need to right click on it and select 'Repair' option.
If that doesn't help, could you please give us more technical information about your computer? A dxdiag would be very helpful. You can find instructions on how to get a dxdiag here, and you can attach it to your answer.
Welcome to Answers HQ!
-Mai
July 2018
July 2018
Hi @AbC5899a9706814 - If it were my choice, I'd choose SimCity over Netflix, but your decision will probably be made depending on how much work you want to put in on this error
So, your DXDiag says there's a problem with your display driver. ("There is a problem with Intel UHD Graphics 620 device. For more information, search for 'graphics device driver error code 43'") In a quick read-through, I didn't find anything directly about SimCity, but I fully admit I'm not great at reading DXDiag.
So, I did the recommended search and found this page: https://support.microsoft.com/en-us/help/4341212/windows-10-fix-graphics-device-problems-error-code-... I'm presuming your error is coming from a corrupted driver somewhere, which could be because of some errors you experienced during Windows Update (there are some listed at the bottom of the dxdiag)
My recommendation would be to follow the steps to uninstall the graphics driver for the laptop, and install the newest driver you can find. That would be the quickest, easiest way to make sure it's not a driver issue. Also run Windows Update again, and just get the laptop updated and secure; that will just give you a good starting point.
Now, SimCity-specific things -
Hopefully something here will help - happy building!
February 2022
Salve! Acabei de passar por esse mesmo problema, que é provocado pelo Windows.
Siga os passos abaixo para resolver.
Hey! I just faced this issue which is caused by Windows.
Here comes the solution:
1) Press WIN + R
2) Type sysdm.cpl and OK
3) Choose HARDWARE
4) Device Configuration Instalation
5) Select NO
6) Save it.
7) Restart your system
8) Reinstall the Graphics Drivers
Be happy!