You can not claim this city because you do not own some of the content used to create it

[tharpm]

Zorro,

Great post. I hope you get their attention. I bought this game on release day and tried playing for a short period. I quit because of the giant mess they created. I returned yesterday with higher hopes; things seem better, but this disservice to the customers going to make me quit again.

Strategically speaking, forcing users to purchase DLC content by creating incompatibility between "versions" is the kind of idea that will explode in your face. You will destroy the entire long term customer base, the ones continuously providing an annual cash flow.

If EA really wants to move forward with this strategy, they need to make it immediately obvious to the user what content to purchase to reclaim a city; additionally, it should actually work!

Sincerely,

Mitchell Tharp

http://www.linkedin.com/pub/mitchell-tharp/15/773/574

[onlyinsyder]

It's been quite some time.  Perhaps we can get an update?

[onlyinsyder]

Perhaps, as a community, we could simply make the game unplayable and Maxis would have no choice but to address the issue directly.  The problem I have with this is that the developers have not really told us that they are concerned about this.

My suggestion:

Let's willingly abandon cities left and right.  Create an issue that someone will have to take notice of.  Then perhaps we can at least get some answers.

[leikido]

Do you have an update on this yet?  Can we just destroy the city we are trying to claim?

I need a specific city location to begin building the Space Shuttle launch great works.

I have a city with over 200mil simoloeans and I can only gift the city I cannot claim.

Building the space shuttle launch great works is impossible if I cannot claim that specific city.

When will this be fixed?

[leikido]

If we all stopped exporting that would stop the game.

That would force the devs to get this fixed.

[West221B]

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@MaxisBazajaytee wrote:

This is something we are working on resolving in a future update and how to handle the city whether that be restarting the city fresh or destroying any of the content not owned by the new owner is still being investgiated at this time.

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What if I own all content available (pre-order Deluxe, airships, amusement parks, Crest attractions, LEAF, Red Cross) but I still cannot reclaim a city?

Antarctica | Three Rivers Delta | Washtub Fields is the city that gives this error message; is this a bug or is there some other content I don't know of?

[vennomxii]

Also getting this error, PLEASE FIX!!!

[AxleVought]

I own all DLC and get this error. There is literally no more content I can get, so how is it that every time some random dude abandons a city in my region, I cannot reclaim it? This basically kills the whole point of multiplayer and the horribly bad always-on requirement.

[dextole]

WHen they do fix the stupid thing perhaps, even mentioning what DLC you actually need, could be heaps?

[Cerberus20]

still an issue, sadly