November 2018
Most likely you just need to use this link: https://help.ea.com/en/refund
Other links:
https://help.ea.com/en-us/help/account/returns-and-cancellations/
https://help.ea.com/en-us/help/account/electronic-arts-warranty-policy/
https://www.origin.com/irl/en-us/store/great-game-guarantee
November 2018
Most likely you just need to use this link: https://help.ea.com/en/refund
Other links:
https://help.ea.com/en-us/help/account/returns-and-cancellations/
https://help.ea.com/en-us/help/account/electronic-arts-warranty-policy/
https://www.origin.com/irl/en-us/store/great-game-guarantee