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Product Key in use

by matty1115
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Product Key in use

★★ Newbie

I have just purchased a digital copy of Sim City through Origin and when i tried to redeem my product key it says it is in use!!! I got a second key for some addon which they added for free and that code worked fine, but seeing as i can download the game it's a bit useless! I have seen far too many people getting ripped off over this title, it's getting out of hand EA!!!

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Re: Product Key in use

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Usually games that are bought via Origin will be redeemed on your account automatically after purchase. Although you will receive a mail with the product code, this code is most likely already tied to your account. So, if you are told that the code has already been used, please check your My Games tab first and if the game is not shown there, then please contact a Game Advisor at https://help.ea.com/contact-us for further assistance.

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Re: Product Key in use

Hero (Retired)

Usually games that are bought via Origin will be redeemed on your account automatically after purchase. Although you will receive a mail with the product code, this code is most likely already tied to your account. So, if you are told that the code has already been used, please check your My Games tab first and if the game is not shown there, then please contact a Game Advisor at https://help.ea.com/contact-us for further assistance.

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