2013-07-15 05:22 PM
I bought sim city and regstered it on my account but I forgot the username and password. Dont ask me to reset my password like ive been told so many times IT DOESNT WORK. Is there a way to look up my product code?
Solved! Go to Solution.
2013-07-18 06:51 PM
2013-07-15 05:24 PM
Your username is an email address if that helps.
You will need to speak with EA Support at https://help.ea.com/contact-us as it is account related and no one on here has access to that information.
Also, the code you have will be in use by your account so obtaining your product code won't be of much use to you, instead you would want to access your Origin account again.
2013-07-15 05:30 PM
What you dont understand is that I have tried all 3 of my emails that could possibly work and NONE of them have sim city on there.
2013-07-15 05:36 PM
Well, you logged into here somehow... In any case, sounds like then, you'll have to do as maxisbazajaytee suggested and contact Customer Support.
For any account maintenance, persona assistance or code related queries, please Contact Us using the Help Center.
2013-07-15 05:42 PM
I used one of those emails to make a new account...
2013-07-15 06:21 PM
ahhh, ok! I see
Contact Customer Service ... hope you get it sorted out soon!
Good Luck to you !!!
2013-07-18 06:01 PM - last edited on 2013-07-18 06:46 PM by EA_Francois
Well I have offically given up on EA, THANKS FOR WASTING MY $60 YOU UNGRATEFUL [AWFUL PERSON].
Here is the converstaion between the "customer service" and I. Worst customer service ever. They shooed me off becuase they didnt want to help me. What they dont understand is I CANT rememebr the account name! They were sick of hearing from me and decided to end the converstation.
$60 WELL SPENT
You are now ready to chat with Vinod.
2013-07-18 06:06 PM
From what I read, there was nothing more than CAN do until you can remember the info they need...
Maybe it will come to you, did you not write it down somewhere?
Sorry dude, I hope you get it sorted out!...
2013-07-18 06:18 PM
As the 4 email addresses you provided them didn't match the owner of the code they can't give out more details as it would be a security risk. Unfortunately, you will need to re-contact them if you remember what your Origin ID (redrabbit589 on your current Answer HQ account)/Email was.
How did you purchase SimCity? If you bought it from Origin you should have an email confirming your purchase in one of your email accounts.
2013-07-18 06:28 PM
With regard to a more recent RANT in a separate message posted at 12:06 PM, CDT, there is no way for the OP here to have any idea about the quality of EA's official support, since he cannot satisfay the security required to access any account. The odds in this case favor the possibility of a brazen identity thief attempting a bluff.
I can't imagine any ordinary game player having any need for four separate eMail accounts . .
http://answers.ea.com/t5/Answer-HQ/Worst-customer-service-EVER/td-p/1306070