Non ho ricevuto l'oggetto dal pack apex

[Pipiripino8089]

Product: Leggende Apex
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Radeon RX 480 8gb
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? giugiorio2001
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Xrarar, Sal998, Ajec777, Chewkino, Onlyflash, theonlyshamandy, etc...
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? lifeline
Which Legends were your squad mates using (if applicable)? bangalore e l'altro non lo so
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Stavo aprendo un pacco apex
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. ero appena ritornato alla lobby e subito dopo ho fatto il livello al 194 e poi ho aperto un pacco apex
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? una o due
When did this happen? (dd.mm.yy hh:mm) 14/06/2021 01:40
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? non mi ha dato la skin dell'R99
What should be happening instead? mi dovrebbe dare la skin dell'R99
Steps: How can we find the bug ourselves? non lo so, mi è capitato casualmente aprendo un pacco apex

‌

mi dovrebbe dare la skin dell'R99 e invece non me la ha data in un pacco apex e invece la skin di bangalore come si vede me la ha data 

[EA_LeonSK]

Ciao @Pipiripino8089, hai già provato a contattare il nostro Servizio Clienti per una verifica diretta sull'account?