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scrabble board missing letters after update

by buckkatie
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scrabble board missing letters after update

★★★★ Novice

Scrabble board displayed a word sitting in the middle of the game not touching another word after my opponent played on my iPad. I have another device not updated and it looked fine.

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Accepted Solution

Re: scrabble board missing letters after update

Community Manager (retired)

Glad to hear it worked so far @buckkatie. Keep us updated in case the issue reappears.

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Re: scrabble board missing letters after update

★★★ Pro

@buckkatie moved to the Scrabble forum for you.

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Re: scrabble board missing letters after update

Community Manager (retired)

Hi @buckkatie,

 

Are you using iOS 10? 

Message 3 of 10 (1,917 Views)

Re: scrabble board missing letters after update

★★★★ Novice

Yes, IOS 10.0.2

Message 4 of 10 (1,914 Views)

Re: scrabble board missing letters after update

★★★★ Novice

Now I am missing entire words. I tried to play a word and got a system error due to a word was already played in that spot that I could not see. After the error the screen updated displaying all the words which were not visible previously. Using iOS 10.0.2.

Message 5 of 10 (1,910 Views)

Re: scrabble board missing letters after update

Community Manager (retired)

Thanks for the additional information @buckkatie. Try to uninstall and reinstall the app. You will not lose your progress if you do so because it's tied to your Facebook or Origin account.

 

Keep us updated.

Message 6 of 10 (1,900 Views)

Re: scrabble board missing letters after update

★★★★ Novice

I uninstalled and reinstalled Scrabble and so far no problems. I will play for a couple of days and see what happens. Thanks for your help.

Message 7 of 10 (1,894 Views)

Re: scrabble board missing letters after update

Community Manager (retired)

Glad to hear it worked so far @buckkatie. Keep us updated in case the issue reappears.

Message 8 of 10 (2,271 Views)

Re: scrabble board missing letters after update

★★★★ Novice

The same issue just happened again. I tried to play a word and got a system error, the screen refreshed showing a word where I was trying to play that I couldn't see before. I have already removed and reinstalled the Scrabble game, running iOS 10.0.2.

Message 9 of 10 (1,870 Views)

Re: scrabble board missing letters after update

[ Edited ]
★★★★ Novice

I have to uninstall and reinstall the scrabble app on iPad every other day without fail because the various words/letters on the board have disappeared.  This has been going on for the better part of a year.  If I didn't love scrabble so much, I would quit it all together.  Any fix to ths mess?

Message 10 of 10 (1,623 Views)

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