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Re: Unreliable notifications SCRABBLE for Android

by alanjenney
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Original Post

Unreliable notifications SCRABBLE for Android

[ Edited ]
★★★★ Novice

Since the recent overhaul of the SCRABBLE app for Android, the notifications have been a bit sporadic.  Notifications are switched on, the app is up to date and I am running JellyBean on a Samsung Galaxy S II.

 

Either

 

a) no notification appears (despite an opponent having played)

b) a notification only appears when I use the phone (despite an opponent having played some time ago)

c) two notifications appear (for the same opponent having played only one move)

 

I would just like a notification promptly after an opponent plays a turn.  Is anyone else experiencing this problem?

Message 1 of 9 (436 Views)

Re: Unreliable notifications SCRABBLE for Android

★★★★ Novice

This is still a problem with the latest update to SCRABBLE, despite me trying uninstalling and re-installing the app, even clearing out the app data before.  

 

Notifications often only turn up a second or so after I turn the phone screen on.  Sometimes there will be a notification for one game and not another, despite both opponents having played.

Message 2 of 9 (413 Views)

Re: Unreliable notifications SCRABBLE for Android

Community Manager (retired)

Hi @alanjenney,

 

Sorry to hear the latest update introduced this issue. Are you primarily using WiFi or a 3G/4G network? Have you noticed any changes when switching for one or the other? Thank you in advance for any additional information/observation you may think of.

Message 3 of 9 (400 Views)

Re: Unreliable notifications SCRABBLE for Android

★★★★ Novice
This is typicslly when stably connected to my WiFi network at home. Typically, I would play a move, put the phone down for a while, come back to the phone and not see a notification. Then a notification will appear seconds later. Alternatively, I start the app and discover opponents have played without me being told.
Message 4 of 9 (392 Views)

Re: Unreliable notifications SCRABBLE for Android

Community Manager (retired)

Thanks for your fast response @alanjenney. I'll forward your message to the studio. 

Message 5 of 9 (389 Views)
Highlighted

Re: Unreliable notifications SCRABBLE for Android

★★★★ Novice

Any news on this bug?  The lack of reliable notifications is interfering with the smooth to-and-fro of moves with my opponents.  Get this: if it notified promptly, I'd be playing the game much more frequently, and so would my opponents.

Message 6 of 9 (338 Views)

Re: Unreliable notifications SCRABBLE for Android

Community Manager (retired)

Hi @alanjenney,

 

We haven't been able to reproduce the issue so far. 

 

Could you please provide me with the following information:

 

- The mobile device model

- The OS version

- The name of your ISP and/or carrier

- Your general location (State or country)

 

I will pass this information to the studio to see if they can reproduce it this way.

 

Thanks!

Message 7 of 9 (329 Views)

Re: Unreliable notifications SCRABBLE for Android

★★★★ Novice

It's a cherished GT- I9100P Samsung Galaxy S2, running Android 4.1.2

 

My mobile carrier is Vodafone UK, and my broadband provider is Eclipse Internet (UK), I use a Zyxel router.  The problem manifests itself on either WiFi at home, WiFi HotSpots or on the cellular network.

 

I use the app in the UK.

 

Hope this information proves useful and fruitful.

 

Message 8 of 9 (326 Views)

Re: Unreliable notifications SCRABBLE for Android

Community Manager (retired)

Cheers @alanjenney, this information will definitely be helpful.

Message 9 of 9 (324 Views)

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