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Scrabble Game on iOS 12.3.1 cannot reach server...

by zqstockhound
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Original Post

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Scrabble Game on iOS 12.3.1 cannot reach server...

★★★★ Novice

Seem like every year at this same general time the game shut down and will not connect to server. Please correct this.

Have verified that my device and network connection is all good.

Zeus Q.

Message 1 of 14 (588 Views)

Accepted Solution

Re: Scrabble Game on iOS 12.3.1 cannot reach server...

Community Manager
@zqstockhound Sorry for the delay, is this still happening?
-EA_Cade

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Message 2 of 14 (556 Views)

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Re: Scrabble Game on iOS 12.3.1 cannot reach server...

Community Manager
@zqstockhound Sorry for the delay, is this still happening?
-EA_Cade
Message 2 of 14 (557 Views)

Re: Scrabble Game on iOS 12.3.1 cannot reach server...

★★★★ Novice
@EA_Cade Seems to be working again, thank you! Is there some reason that this seems to happen every June/July? Maintenance cycle or something?
Message 3 of 14 (549 Views)

Re: Scrabble Game on iOS 12.3.1 cannot reach server...

Community Manager
@zqstockhound Not 100% sure to be honest, I know the day you posted we were rolling out updates though, that would have caused connectivity issues during that time-frame.
-EA_Cade
Message 4 of 14 (545 Views)

Re: Scrabble Game on iOS 12.3.1 cannot reach server...

★★★★ Novice

Issue has recurred out of the blue...can someone please inform me either how to correct/prevent or WHY this continues to recur.

Thanks

Message 5 of 14 (484 Views)

Re: Scrabble Game on iOS 12.3.1 cannot reach server...

Community Manager
@zqstockhound Hiya, not showing any issues at the moment, is this still happening?
-EA_Cade
Message 6 of 14 (469 Views)

Re: Scrabble Game on iOS 12.3.1 cannot reach server...

★★★★ Novice

Yes, and when I try to login, as soon as I hit the ea login button the message box appears network error appears...I am connect to wifi and data just fine. ANY game with friends seems to be blocked. Also, if it helps, the facebook login is ditthered (but I do not use facebook anyway) and I have no game history shown...it is like being stuck in some restricted mode.

Message 7 of 14 (464 Views)

Re: Scrabble Game on iOS 12.3.1 cannot reach server...

★★★★ Novice

Also, I have rebooted my phone, and even updated the scrabble app once again (v 5.3.3) and this has made no difference.

Message 8 of 14 (456 Views)

Re: Scrabble Game on iOS 12.3.1 cannot reach server...

Community Manager
@zqstockhound Apologies for the delay, I'm not seeing any other complaints similar to this one across our support channels - please reach out to an advisor here http://bit.ly/EA_Contact_Us so we can attempt to replicate the issue.
-EA_Cade
Message 9 of 14 (432 Views)

Re: Scrabble Game on iOS 12.3.1 cannot reach server...

★★★★ Novice

This has happened to me too. I have checked everything and reinstalled still not working. Help please

Message 10 of 14 (400 Views)

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