My Scrabble no longer shows a strip at the bottom with other friends who play, and shows the rank in ELO rating, or other parameters. It says I am 1st in every category--obviously untrue. I have already submitted a ticket and followed all instructions . . . cleared cache, changed browsers, and uninstalled the app and re-installed. Playing on Facebook, using WIN 10, Firefox, Chrome, or Explorer it doesn't matter. This strip USED to be there all the time. The statistics, dictionaries, and all other functions operate correctly.
EA tech support said to submit this to you for further action. Attached is screen shot of how the game appears on my screen.
Any help restoring this function would be appreciated.
Thanks for your detailed report. I've noticed the same thing on my account and forwarded all information to the studio for investigation.
I'll keep this thread updated as soon as I hear anything.
I am having the same problem no elo rating strip and no bingos and no highest word score, it is all missing on firefox
Well it is happening again. Intermittently on all browsers but worse on Firefox. There is no fix. Posts from the past indicate there are but these are only band aids for the underlying problem. Somewhere on the server(s) I presume. Was working fine until last week - July 1, 2019.
I had to delete and reload ‘Scrabble’ app on checking my profile almost all my previous games history was lost bringing my ELO rating back to 1200. How do I retrieve my previous games history ?