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Is there something wrong with Scrabble?

by sazzystar
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Is there something wrong with Scrabble?

★★★ Novice

Is there something wrong with Scrabble at the moment, it won't connect to Origin. Same issue on iPads (2 of them) and on Android phone, just won't load. Hoping it will fix by tomorrow (it's 2.42am here now), but in case, are there any known issues? Tried uninstalling on one and reinstalling, and logging back in, same issue straight away, before I enter my details so it's not linked to my account.

Message 1 of 13 (916 Views)

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Re: Is there something wrong with Scrabble?

★★ Newbie

I had this issue for several hours and the problem was my IOS needed updating. Once I got the update alert and installed a new IOS, Scrabble problem disappeared. 

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Message 10 of 13 (667 Views)

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Re: Is there something wrong with Scrabble?

★ Novice

Same here. Cannot login to Origin or Facebook.

Message 2 of 13 (894 Views)
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Re: Is there something wrong with Scrabble?

Community Manager (retired)

@sazzystar

@Mindcore

 

Thank you for your reports. The issue has been escalated and is being investigated by the studio.

 

Thank you for your patience while they're working on a fix.

Message 3 of 13 (748 Views)
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Re: Is there something wrong with Scrabble?

★ Novice

Seems to be working now! Thanks!

Message 4 of 13 (747 Views)
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Re: Is there something wrong with Scrabble?

Community Manager (retired)

Good to hear @Mindcore. Thanks for letting me know!

Message 5 of 13 (738 Views)
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Re: Is there something wrong with Scrabble?

★★★ Novice

Working here too, awesome! Large smile

Message 6 of 13 (690 Views)
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Re: Is there something wrong with Scrabble?

★ Apprentice

Mine is still out, since 8/22/16....4 days ago!!!!  How long is this fix going to take?

Totally unacceptable service!!!  

Message 7 of 13 (658 Views)
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Re: Is there something wrong with Scrabble?

★ Apprentice

My Scrabble thru Origin still will not work.  How Kong is the fix going to take?????  I am beyond exasperated!  HELP!!!!!  PLEASE!!!!!

Message 8 of 13 (657 Views)
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Re: Is there something wrong with Scrabble?

Community Manager (retired)

Hi @imeme45,

 

Please uninstall and reinstall the game and let me know if the issue persists after that.

 

If you still cannot log in, please include the first 3 digits of the Version Number that you will find when clicking on "About". Thanks in advance!

Message 9 of 13 (635 Views)
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Re: Is there something wrong with Scrabble?

★★ Newbie

I had this issue for several hours and the problem was my IOS needed updating. Once I got the update alert and installed a new IOS, Scrabble problem disappeared. 

Message 10 of 13 (668 Views)
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