Over 2 years later and EA have still NOT solved this issue, despite claiming that they have. Pathetic. I am STILL haven't the same problem today, 2.5 years on from your original query to them Terrible 'service'.
Absolutely horribly flawed multiplayer design. EA should be ashamed. Both of us have origin accounts yet no keyboard comes up when I try to search for their origin username... Waste of time. 1 star vote.
This does seem ridiculous. I played for years and all of a sudden it didn't work. At first I thought it was because of my new android phone but now i'm back to Apple and it still doesn't work!! I am so annoyed.
I spoke to someone at EA/Origin by phone.
However, I don't want to join Facebook. I pointed out that the app indicated that I should be able to play with an "EA friend" but that I found no place to add a friend when logged into EA/origin in the Scrabble app or on my laptop browser. The person on the phone explained that I could create an EA friend through the following steps (more complicated than joining Facebook):
I haven't tried this, but at least I now know what is supposed to work for adding an "EA friend" for Scrabble games.
As far as I have been able to figure out (with help from this thread), you can’t play Scrabble in a browser on your computer without Facebook, you can only play on the downloaded app on your phone or tablet with an EA (Electronic Arts) login. BUT, you can’t find friends to play with on the app...because there is no pop-up typing field to make it possible to search for EA friends. It’s really so much more difficult than it should be, and makes me hate Facebook all the more. Here’s how I figured out how to do it.
FYI, all our stats will start over. Also, you can stay logged in to both Facebook and EA so you can play friends in both places. But seriously, just delete Facebook
EA really should fix this so that you can use the Scrabble mobile app itself to invite another EA user. Facebook is a dirty word these days.