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Re: I have been ripped off. I paid for ad Mattel annoying ads.

by EA_Darko
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I have been ripped off. I paid for ad Mattel annoying ads.

★★★★ Newbie

I paid for ad free with Mattel on my iPad and I believe that ea should be honouring that contract. It's a rip off.

Message 1 of 6 (595 Views)

Accepted Solution

Re: I have been ripped off. I paid for ad Mattel annoying ads.

★★★★ Newbie

Just after I messaged you I worked out that by deleting the app and downloading purchased ap, I got scrabble pro with no ads. Thank you.

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Message 5 of 6 (506 Views)

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Re: I have been ripped off. I paid for ad Mattel annoying ads.

Community Manager

Sorry to see that you are having issues @Barolo123.

 

Can you check and see if it is the paid for version of the game that you have downloaded and are launching? 

 

Darko

Message 2 of 6 (526 Views)

Re: I have been ripped off. I paid for ad Mattel annoying ads.

★★★★ Newbie

I have looked at the apps and cannot see which is the paid version. Tried downloading professional but it just took me to game with ads. Can you advise please.

Message 3 of 6 (514 Views)
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Re: I have been ripped off. I paid for ad Mattel annoying ads.

Community Manager

Hey @Barolo123 I looked into this a little more and if you wish to play your ad-free version of the game then you need to follow the steps in this help article: https://help.ea.com/en-tr/help/scrabble/scrabble/scrabble-version-3-7-0-retiring-on-ios/

 

You need to restore your purchases in the app store as the EA version of Scrabble was retired: https://support.apple.com/en-us/HT201272

 

Darko

Message 4 of 6 (509 Views)

Re: I have been ripped off. I paid for ad Mattel annoying ads.

★★★★ Newbie

Just after I messaged you I worked out that by deleting the app and downloading purchased ap, I got scrabble pro with no ads. Thank you.

Message 5 of 6 (507 Views)

Re: I have been ripped off. I paid for ad Mattel annoying ads.

Community Manager

Great to hear @Barolo123.


Enjoy your game.


Darko

Message 6 of 6 (502 Views)

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