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Cannot change login

by larrycr47
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Original Post

Cannot change login

★ Novice

I have been using the Scrabble app on an iPad Pro. A few days ago my wife wanted to play her games on it so I logged off Scrabble and she logged in. When she was done playing I logged her off and tried to log myself in again. When I do so it tells me that "You previously logged in to SCRABBLE with Facebook. Would you like to continue?". At that point I can continue and end up still logged in as my wife, or I can cancel the login. There is no opportunity to enter my own credentials.

 

I have uninstalled the app and reinstalled and have rebooted the iPad. Nothing seems to make a difference. How can I fix this?

Message 1 of 4 (256 Views)

Re: Cannot change login

★ Novice

I tried another thing - went into my wife's Facebook and deauthorized (removed) Scrabble. When I tried the login again on the iPad the same thing happened - I could either let it resume the login to her FB account, or cancel the login. If I let it login then her Scrabble worked normally. As if FB just ignored the removal.

 

How can I fix this?

Message 2 of 4 (230 Views)

Re: Cannot change login

★ Novice

Going through the "Contact Us" path and choosing Technical Support leads me to this forum. Close to a week later there is no support. I am not impressed.

Message 3 of 4 (201 Views)

Re: Cannot change login

★ Novice

No thanks to EA, who supposedly runs this "no technical support" forum, I have the problem fixed. I had to deactivate my wife's account before the Scrabble app on my iPad would let me enter new login information.

Message 4 of 4 (181 Views)
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