purchase problem

by Electroboar
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Original Post

Re: purchase problem

@Bunnypartty 

 

will need the swtor displayname to check if they receive your email 

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 11 of 16 (251 Views)

Re: purchase problem

★★★★★ Newbie

@proxos666  my display name is tarrasann

Message 12 of 16 (247 Views)

Re: purchase problem

@Bunnypartty

 

will have a response if the email is there in about 7 - 8 hrs

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 13 of 16 (245 Views)

Re: purchase problem

[ Edited ]

@Bunnypartty 

 

you need to reset the password on the linked EA account that account has the persona  Talyanna (not Bunnypartty) that EA account uses a different gmail email then on your swtor account, seems the changed the swtor email recently but not the EA account 

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (insert the old swtor email in the link) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

edit : Support also have your email and is in the queue however the account needs to be fixed before they can add gametime

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 14 of 16 (216 Views)

Re: purchase problem

★★★★★ Newbie

Alrighty will do

Message 15 of 16 (212 Views)

Re: purchase problem

★★★★★ Newbie

It is done, i changed the password

Message 16 of 16 (185 Views)