Re: Subscription problems SWTOR

by proxos666
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Original Post

Subscription problems SWTOR

★★★ Newbie

Hello, so I have purchased your one month subscription through steam and your site now, as I was informed that steam has had several problems with this. Now I have subscribed on your site and was hopeful that it would show and fix my sub status. But its still saying preferred. I have the payments saying they are authorized. However I am missing the status. My account name is TheKingTut on the game. I am quite upset that I have spent now over 50 bucks trying to fix the problem. I do however plan to contact support via phone tomorrow, as its closed currently. But I also wished to make a post here to see if it can be fixed here without having to contact phone support. 

Message 1 of 7 (573 Views)

Re: Subscription problems SWTOR

@ImCandyMe 

 

Should have something in regards to the swtor.com purchase in about an hr 

 

for the steam purchase you will need to email per the sticky https://answers.ea.com/t5/STAR-WARS-The-Old-Republic/INFO-Steam-Purchase-Not-Working/td-p/9356718/ju...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2 of 7 (568 Views)

Re: Subscription problems SWTOR

★★★ Newbie

Thank, I will do this shortly Standard smile Appreciate it. 

Message 3 of 7 (562 Views)

Re: Subscription problems SWTOR

@ImCandyMe 

 

Support said your swtor sub is active , and they do have your email for the steam purchase too.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 7 (540 Views)

Re: Subscription problems SWTOR

★★★ Newbie

Yes the sub is active from the site, however the Steam one never went through and I had to repurchase it twice Standard smile

Message 5 of 7 (536 Views)

Re: Subscription problems SWTOR

★★★ Newbie

Repurchase it on the site* Sorry x.x brain not working at 6am lol.

Message 6 of 7 (535 Views)

Re: Subscription problems SWTOR

[ Edited ]

@ImCandyMe 

 

As long as you sent the required proof per the steam sticky they should get to it over the next 24 hrs

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 7 of 7 (532 Views)