Help us improve Answers HQ! Take Survey No, Thanks

Subscription problem

by BulletFlys
Reply

Original Post

Re: Subscription problem

★ Novice
@proxos666 My swtor Name is MoonlightD.
Message 81 of 157 (241 Views)

Re: Subscription problem

@xMoonlightD 

 

the game time has been added to your account , if logged in to the game you will need to log out and back in again

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 82 of 157 (234 Views)

Re: Subscription problem

★ Novice
@proxos666 Sounds great. I will Check once I am home. Thanks for the quick help.
Message 83 of 157 (227 Views)

Re: Subscription problem

[ Edited ]
★★ Novice

Hi @proxos666 I'm currently going through this issue too. I've been in contact with support a few times and they seem to be working it out, but would it be possible to pass a piece of advice along to the team?

In their initial reply to me they complained that I had not included my SteamID in the screenshot (I actually had done exactly as they asked). They then provided the details on how to do so (again). Only problem is the instructions they give are flawed as they don't take into account the fact many Steam users have a custom Steam URL, hiding the required ID. Could I recommend instead that they ask for a screenshot of the users SteamIDFinder page or something equally fool proof.

Do note I'm not really complaining or anything about the support provided (It's actually been very prompt!), just trying to make it easier for other users and to minimise the amount of emailing back and forth for people (Plus, not all users will understand why support are asking for the ID still when they've followed the instructions to the T)

Message 84 of 157 (208 Views)

Re: Subscription problem

★★ Novice
@proxos666 Hi i was wondering if you know how long a subscription purchase stays in the open status? i called my bank to make sure it was approved on my end.
Message 85 of 157 (184 Views)

Re: Subscription problem

@joders33 

 

fraid not it comes down to payment method , i know for example paysafe is usually delayed in closing for example

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 86 of 157 (168 Views)

Re: Subscription problem

★★ Novice
@proxos666 Ok so now the purchases say they are closed, but it still says I am preferred status, even after reloading the client. Any way to fix this?
Message 87 of 157 (129 Views)

Re: Subscription problem

@joders33 

 

swtor username ?, can check on monday when support are online

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 88 of 157 (124 Views)

Re: Subscription problem

★★ Novice
@proxos666 username is joders
Message 89 of 157 (121 Views)

Re: Subscription problem

@joders33 

 

Support said you have 60 days on your account yesterday , and one is in the refund queue

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 90 of 157 (67 Views)
Twitter Stream