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Subscription problem

by BulletFlys
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Original Post

Re: Subscription problem

@Garlor_102 

 

swtor username ?

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Message 71 of 157 (207 Views)

Re: Subscription problem

★ Novice
@proxos666 Garlor
Message 72 of 157 (198 Views)

Re: Subscription problem

@Garlor_102 

 

 i gather this is a steam purchase ? will check if support have your email , will be about 10 hrs when they come online for the day

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SWTOR Forum Username = OwenBrooks
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Message 73 of 157 (193 Views)

Re: Subscription problem

★ Novice
@proxos666 yes is a steam purchase. Thx
Message 74 of 157 (188 Views)

Re: Subscription problem

[ Edited ]
★★★★★ Newbie

Hi there!

 

I paid for a 60 day subscription (Non-Recurring), said error at first and I tried again, it ended up paying for the subscription twice, both saying error when trying to pay for them. I ended up trying to pay for it again using PayPal and that also took it out of my VISA card. I have contacted SWTOR support on email today and I sent them screenshots of those payments.

 

SWTOR username: KkazzyK

Message 75 of 157 (171 Views)

Re: Subscription problem

@Kazro789 

 

support are refunding 2 of the transactions , so they will process back

 

They have added 60 days game time to your account as well, so you should be good now

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 76 of 157 (128 Views)

Re: Subscription problem

★★★★★ Newbie

Thankyou so much!

Message 77 of 157 (126 Views)

Re: Subscription problem

[ Edited ]

@Garlor_102 

 

You need to reset the password on the linked EA account that account has the persona garlor101 (not Garlor_102) that EA account uses the same hotmail email as on your swtor account

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

Seems your email isnt there , maybe try resending and can check again

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 78 of 157 (125 Views)

Re: Subscription problem

★ Novice
@proxos666 I got the same Problem as the person above. I purchased 60day game time last sunday and didn't recieve my subscribtion yet. I paid for it and the transaction status says "closed". What can I do now?
Message 79 of 157 (43 Views)

Re: Subscription problem

[ Edited ]

@xMoonlightD 

 

swtor username ? will need it as there is no swtor account attached to the  ea account your posting on

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 80 of 157 (36 Views)
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