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Subscription problem

by BulletFlys
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Original Post

Re: Subscription problem

★ Novice
@proxos666 THANKS! Standard smile
Message 41 of 157 (302 Views)

Re: Subscription problem

★ Novice

My bank account is showing 2 charges for subscriptions, but my game account is still showing preferred status and not subscribed.

XxDeputyDoggxX 

Message 42 of 157 (281 Views)

Re: Subscription problem

@kbtorf 

 

Support have added the game time from the code and are refunding the 2 purchases, you should be good now.

____________________________________________________________


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Message 43 of 157 (260 Views)

Re: Subscription problem

@TinyHogs09 

 

You need to reset the password on the linked EA account that account has the persona hogs09 (not tinyhogs09) that EA account uses the same email that is on your swtor account

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (put the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

Support are scheduling the 2 previous purchases for a refund so they will proccess back next week , once the above is sorted you will be good to purchase again

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 44 of 157 (252 Views)

Re: Subscription problem

★ Novice

Ok thank you, I still have all four charges in my cards will they be refunded automatically or do I have to take further action?

Message 45 of 157 (236 Views)

Re: Subscription problem

@TheHtrane 

 

Swtor have scheduled them to be refunded once they close so nothing further needs to be done

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
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Message 46 of 157 (219 Views)

Re: Subscription problem

★★★ Novice
Good day!
 
I subed via Steam 4 days ago but my account still free2play. Can you help me?
 
swtor username: komutoherovo
Message 47 of 157 (179 Views)

Re: Subscription problem

★★ Novice

Ea account megmoogs , swotor account megx all the same email account. Steam purchase and gifted a sub neither are showing up. My steam is linked to my swotor and ea account with the above names. I have changed pe many times and used different browsers. Nothing has worked. I have 2 tickets in.

Message 48 of 157 (166 Views)

Re: Subscription problem

★★★ Newbie

Subbed a little while ago and still stuck as preferred.  Says I still have 29 days of subscription but its not applying in game.  TheOzzman

Message 49 of 157 (135 Views)

Re: Subscription problem

Hero

@abcP49aLfRQfi6 @Megmoogs 

 

If you have not already, please submit proof of purchase as per here.  I forwarded for a status check but may not be till Monday for a response.

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Message 50 of 157 (116 Views)
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