Subscription problem

[proxos666]

@kbtorf 

support dont see an email from the email attached to swtor account yet ? with the codes 

they wan to know what you want done with the 2 x 60 day purchases 

refund both and wait for the amazon code , refund one and add 60 days or add 120 days game time ?

[proxos666]

@Umbra502 

I confirmed your email is there in the queue, it will be resolved when an agent gets to it, think it may take a few days though

[DArmfield92]

hey having the same issue logged on after not playing for a year wont let me buy a subscription any ideas to fix ?

[proxos666]

@DArmfield92 

swtor username ?

[DArmfield92]

-NoLifeKing-

[proxos666]

@DArmfield92 

Your account is fine , the failed purchase was due to the bank

[DArmfield92]

@proxos666 Yes seems to be working now thanks

[RenegadeR3d]

I just tried to buy 60 sub days and it gave me an error message but still charged me.

my swtor username is SladeYork if that helps

[proxos666]

@RenegadeR3d 

You need to reset the password on the linked EA account that account has the persona eviljake52 (not RenegadeR3d) that EA account uses a yahoo email 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

That purchase you made has been placed in the refund queue so it will refund over the following days

Once you reset the above account , purchasing will work as intended

[kbtorf]

@proxos666 I sent them the email Wednesday 1/14 at 7:14 PST giving the support team the Amazon code asking for my other transactions to be refunded and them to enter the code since it isn't working on my side. I'll resend the email that is linked to my SWTOR account and try another email address in case it still isn't working while attaching my original SWTOR account.

If all that still doesn't work, then at that point, just refund one and add the 60 days, and I will try the Amazon Code at a later date.

Hope this helps.