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Subscription problem

by BulletFlys
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Original Post

Re: Subscription problem

★ Novice

hey @proxos666 , I'm also having the same problem where I purchased a month sub through Steam and it isn't appearing on my account status. I emailed all the information to support already but I haven't received a response. Any help would be appreciated and I can supply any information needed, thanks.

Message 21 of 160 (316 Views)

Re: Subscription problem

★★★ Newbie

Hi, I recently tried various methods of payment to get a subscription going for SWTOR to play with a few friends, but with multiple attempts of trying with Paypal, two different credit cards as well as a prepaid card on my account, I decided to take this approach and hopefully seek a resolution to this. On my account, it still shows me being F2P despite there being two "successful" payment transactions for the one-time 60-day sub. 

 

Before the one-time 60-day sub transaction attempt, I had tried to simply do a 30-day sub using two different VISA cards, which gave me an error message. I also tried doing a prepaid SWTOR subscription card from Amazon and entering the code, the first time it gave me the same error message as I tried with the VISA cards, then when I tried entering it again, I got a new error message saying "This code has already been used" which obviously was not the case since I had no info on my account for there being a sub active.

 

Hope this can be resolved soon

 

Thanks

Message 22 of 160 (313 Views)

Re: Subscription problem

@waffleway 

 

swtor username ? and was the email sent from the email on the swtor account

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 23 of 160 (293 Views)

Re: Subscription problem

@kbtorf 

 

swtor username ? 

 

as to the amazon code email that into support@swtor.com from the email on the swtor account

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 24 of 160 (292 Views)

Re: Subscription problem

★ Novice

username is waffleway
email is sent from the same email on the account! [edit: email address removed]

Message 25 of 160 (282 Views)

Re: Subscription problem

★★★ Newbie
@proxos666 Kibbrewski is my username and will do with the code.
Message 26 of 160 (272 Views)

Re: Subscription problem

@kbtorf 

 

will have a response in about 8 hrs when support come online for the day 

 

@waffleway 

 

will check if your email is there when they come online too

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 27 of 160 (268 Views)

Re: Subscription problem

★ Novice

@proxos666perfect, thank you so much i appreciate it

Message 28 of 160 (247 Views)

Re: Subscription problem

★ Novice

Hi @proxos666 

 

I'm having the same issue. SWTOR user name Haedrus. I've sent email to support but no response. 

Message 29 of 160 (227 Views)

Re: Subscription problem

@waffleway 

 

Support are likely to get this today for you

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 30 of 160 (209 Views)
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