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Subscription problem

by BulletFlys
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Original Post

Re: Subscription problem

★★ Novice

Now they are closed but i'm still in preferred status. 

Message 11 of 157 (444 Views)

Re: Subscription problem

@abc308839598 

 

I will flag it with support , however it will be monday before they are back here

____________________________________________________________


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Message 12 of 157 (426 Views)

Re: Subscription problem

★★★ Newbie

Hi bought the sub thru steam and would like access to the game plz. username Ratsucker

steam purchase id Transaction ID: 2765740039621360484

Message 13 of 157 (401 Views)

Re: Subscription problem

★★★ Newbie
@Phobiah9 its showing i dont have it bought
Message 14 of 157 (399 Views)

Re: Subscription problem

@Phobiah9 

 

You need to reset the password on the linked EA account that account has the persona phobiah  (not Phobiah9) that EA account uses the same yahoo email as on your swtor account

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (use the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

As to the steam purchase you need to email per the steam sticky https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/firs...

 

Support do not see an email from you yet

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 15 of 157 (363 Views)

Re: Subscription problem

★★ Novice

So it's now 16:13 on Monday and i'm still in preferred status. For the sake of clarity the invoices are 1004915207001 and 1004915607001 and my account is indeed SkankJochem. 

Maybe that'll help.

Message 16 of 157 (356 Views)

Re: Subscription problem

@abc308839598 

 

The game time has been added to your account

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
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Message 17 of 157 (327 Views)

Re: Subscription problem

★★ Novice

All in order, Thanks!

Message 18 of 157 (315 Views)

Re: Subscription problem

★ Novice

I am also having this problem, I tried 3 times on one card and once on another and then realized I was charged for all four transactions, will I be refunded for all three transactions that were duplicates especially considering it was on two different cards?

Message 19 of 157 (299 Views)

Re: Subscription problem

[ Edited ]

@TheHtrane 

 

ok for the account TheHtrain , 

 

support said the visa one failed,  and they are going to queue all the purchases for refund when they close in the system (all are currently open).

 

your account actually looks ok , so if you purchase again it should actually work

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
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Message 20 of 157 (297 Views)
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