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Subscription problem

by BulletFlys
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Original Post

Re: Subscription problem

@Jaybird70633 

 

If it is sent from the aol email on the swtor account is ok , just for your awareness you do have an EA account using that AOL email , you would be on that account if you are posting here as jaybird1968 not the EA account your posting on as jaybird70633

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Message 151 of 157 (142 Views)

Re: Subscription problem

@blackhole2211 

 

be sure to email the proof of purchase per https://answers.ea.com/t5/STAR-WARS-The-Old-Republic/INFO-Steam-Purchase-Not-Working/td-p/9356718/ju...

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 152 of 157 (142 Views)

Re: Subscription problem

★★★ Newbie

 @proxos666 , I'm also having the same problem where I purchased a month sub through Steam and it isn't appearing on my account status. I emailed all the information to support. My swtor user name is Drakensan, i sent the e-mail from the same e-mail on the account Any help would be appreciated and I can supply any information needed, thanks.

Message 153 of 157 (114 Views)

Re: Subscription problem

@PantherUm 

 

Support have refunded that purchase , so that will process back now 

 

to fix the account, 

 

You need to reset the password on the linked EA account that account has the persona maxjellyfish (not PantherUm) that EA account uses a mail.ru email

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
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Message 154 of 157 (79 Views)

Re: Subscription problem

@blackhole2211 

 

Support cant see any email from you yet 

 

to fix the account for future purchases , 

 

You need to reset the password on the linked EA account that account has no persona set  (not blackhole2211) that EA account uses the same email as on your swtor account

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 155 of 157 (77 Views)

Re: Subscription problem

@Frigrak 

 

Support confirmed they see your email in the queue , so should be resolved in the next day if the required proof of purchase is in the email

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 156 of 157 (76 Views)

Re: Subscription problem

★★★ Newbie

this should be the correct account now. still do not have my sub status after buying 6month on steam SWTOR Account is masterkrow

Message 157 of 157 (41 Views)
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