Subscription problem

[BulletFlys]

When buying a 60-day subscription through swtor.com, my money was debited from the card and the subscription time was not added. How can I solve this problem?

Site name - SiRBermud

Payment time 13:30 UTC+3 or 10:30 UTC0

[proxos666 · Accepted solution]

@BulletFlys 

Support can see your account is now in subscribed status 

they are queuing one of the transactions for a refund when it closes in the system

[proxos666 · Accepted solution]

@BulletFlys 

Support can see your account is now in subscribed status 

they are queuing one of the transactions for a refund when it closes in the system

[Susano_broly]

Me too, i take 1 month on steam with paypal and didn't work,

swtor username: kiillerweeed

[proxos666]

@Susano_broly 

be sure to follow the steam sticky https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/firs...

[Susano_broly]

@proxos666 thank you <3

[proxos666]

@Susano_broly 

support cant see an email from you was that sent from the email on the swtor account ? it maybe best to call and they can get you to upload the screenshots

[rafaelparaguass]

@proxos666 I am having the same problem with my account. Is there any way i can get some help?

[proxos666]

@rafaelparaguass 

Seems the swtor transaction hasnt closed yet , check the transaction on swtor.com it needs to say closed.

support said if you need more info will need to call

[abc308839598]

I'm having the same problem with 2 transactions. They are still registered as OPEN.

[proxos666]

@abc308839598 

skankjochem is the account?

both are still open, if they change to close and you dont have game time , post back here and can chase up for you