Subscription problem

[waffleway]

hey @proxos666 , I'm also having the same problem where I purchased a month sub through Steam and it isn't appearing on my account status. I emailed all the information to support already but I haven't received a response. Any help would be appreciated and I can supply any information needed, thanks.

[kbtorf]

Hi, I recently tried various methods of payment to get a subscription going for SWTOR to play with a few friends, but with multiple attempts of trying with Paypal, two different credit cards as well as a prepaid card on my account, I decided to take this approach and hopefully seek a resolution to this. On my account, it still shows me being F2P despite there being two "successful" payment transactions for the one-time 60-day sub. 

Before the one-time 60-day sub transaction attempt, I had tried to simply do a 30-day sub using two different VISA cards, which gave me an error message. I also tried doing a prepaid SWTOR subscription card from Amazon and entering the code, the first time it gave me the same error message as I tried with the VISA cards, then when I tried entering it again, I got a new error message saying "This code has already been used" which obviously was not the case since I had no info on my account for there being a sub active.

Hope this can be resolved soon

Thanks

[proxos666]

@waffleway 

swtor username ? and was the email sent from the email on the swtor account

[proxos666]

@kbtorf 

swtor username ? 

as to the amazon code email that into support@swtor.com from the email on the swtor account

[waffleway]

username is waffleway
email is sent from the same email on the account! [edit: email address removed]

[kbtorf]

@proxos666 Kibbrewski is my username and will do with the code.

[proxos666]

@kbtorf 

will have a response in about 8 hrs when support come online for the day 

@waffleway 

will check if your email is there when they come online too

[waffleway]

@proxos666perfect, thank you so much i appreciate it

[Umbra502]

Hi @proxos666 

I'm having the same issue. SWTOR user name Haedrus. I've sent email to support but no response. 

[proxos666]

@waffleway 

Support are likely to get this today for you