Subscription problem

[abc308839598]

Now they are closed but i'm still in preferred status. 

[proxos666]

@abc308839598 

I will flag it with support , however it will be monday before they are back here

[Phobiah9]

Hi bought the sub thru steam and would like access to the game plz. username Ratsucker

steam purchase id Transaction ID: 2765740039621360484

[Phobiah9]

@Phobiah9 its showing i dont have it bought

[proxos666]

@Phobiah9 

You need to reset the password on the linked EA account that account has the persona phobiah  (not Phobiah9) that EA account uses the same yahoo email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (use the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

As to the steam purchase you need to email per the steam sticky https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/firs...

Support do not see an email from you yet

[abc308839598]

So it's now 16:13 on Monday and i'm still in preferred status. For the sake of clarity the invoices are 1004915207001 and 1004915607001 and my account is indeed SkankJochem. 

Maybe that'll help.

[proxos666]

@abc308839598 

The game time has been added to your account

[abc308839598]

All in order, Thanks!

[TheHtrane]

I am also having this problem, I tried 3 times on one card and once on another and then realized I was charged for all four transactions, will I be refunded for all three transactions that were duplicates especially considering it was on two different cards?

[proxos666]

@TheHtrane 

ok for the account TheHtrain , 

support said the visa one failed,  and they are going to queue all the purchases for refund when they close in the system (all are currently open).

your account actually looks ok , so if you purchase again it should actually work