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Subscription problem

by BulletFlys
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Original Post

Accepted Solution

Subscription problem

★★★ Newbie

When buying a 60-day subscription through swtor.com, my money was debited from the card and the subscription time was not added. How can I solve this problem?

Site name - SiRBermud

Payment time 13:30 UTC+3 or 10:30 UTC0

Message 1 of 157 (3,679 Views)

Accepted Solution

Re: Subscription problem

@BulletFlys 

 

Support can see your account is now in subscribed status 

 

they are queuing one of the transactions for a refund when it closes in the system

____________________________________________________________


SWTOR Forum Username = OwenBrooks
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Message 2 of 157 (3,673 Views)

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Re: Subscription problem

@BulletFlys 

 

Support can see your account is now in subscribed status 

 

they are queuing one of the transactions for a refund when it closes in the system

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
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Message 2 of 157 (3,674 Views)

Re: Subscription problem

★★★ Newbie

Me too, i take 1 month on steam with paypal and didn't work,

swtor username: kiillerweeed

 

Message 3 of 157 (3,628 Views)

Re: Subscription problem

@Susano_broly 

 

be sure to follow the steam sticky https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/firs...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
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Message 4 of 157 (3,625 Views)

Re: Subscription problem

★★★ Newbie
@proxos666 thank you <3
Message 5 of 157 (3,621 Views)

Re: Subscription problem

@Susano_broly 

 

support cant see an email from you was that sent from the email on the swtor account ? it maybe best to call and they can get you to upload the screenshots

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
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Message 6 of 157 (3,560 Views)

Re: Subscription problem

★ Novice
@proxos666 I am having the same problem with my account. Is there any way i can get some help?
Message 7 of 157 (3,510 Views)

Re: Subscription problem

[ Edited ]

@rafaelparaguass 

 

Seems the swtor transaction hasnt closed yet , check the transaction on swtor.com it needs to say closed.

 

support said if you need more info will need to call

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
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Message 8 of 157 (3,482 Views)

Re: Subscription problem

★★ Novice

I'm having the same problem with 2 transactions. They are still registered as OPEN.

Message 9 of 157 (3,427 Views)

Re: Subscription problem

@abc308839598 

 

skankjochem is the account?


both are still open, if they change to close and you dont have game time , post back here and can chase up for you

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 10 of 157 (3,379 Views)
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