Subscription problem

[proxos666]

@Jaybird70633 

If it is sent from the aol email on the swtor account is ok , just for your awareness you do have an EA account using that AOL email , you would be on that account if you are posting here as jaybird1968 not the EA account your posting on as jaybird70633

[proxos666]

@blackhole2211 

be sure to email the proof of purchase per https://answers.ea.com/t5/STAR-WARS-The-Old-Republic/INFO-Steam-Purchase-Not-Working/td-p/9356718/ju...

[Frigrak]

 @proxos666 , I'm also having the same problem where I purchased a month sub through Steam and it isn't appearing on my account status. I emailed all the information to support. My swtor user name is Drakensan, i sent the e-mail from the same e-mail on the account Any help would be appreciated and I can supply any information needed, thanks.

[proxos666]

@PantherUm 

Support have refunded that purchase , so that will process back now 

to fix the account, 

You need to reset the password on the linked EA account that account has the persona maxjellyfish (not PantherUm) that EA account uses a mail.ru email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

[proxos666]

@blackhole2211 

Support cant see any email from you yet 

to fix the account for future purchases , 

You need to reset the password on the linked EA account that account has no persona set  (not blackhole2211) that EA account uses the same email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

[proxos666]

@Frigrak 

Support confirmed they see your email in the queue , so should be resolved in the next day if the required proof of purchase is in the email

[krow22112211]

this should be the correct account now. still do not have my sub status after buying 6month on steam SWTOR Account is masterkrow

[jaybird1968]

I have sent and email twice to swtor about my steam sub not showing in game and haven't got a replay and it still shows I'm not subbed in game

[proxos666]

@jaybird1968 

will mean the emails are not getting there , easiest and quickest is to call swtor support when the lines open and request to upload the screenshots to an ea ticket whilst you are on the phone

[proxos666]

@krow22112211 

Support advised a subscription was added to the swtor account masterkrow on the 23 Feb and an email was sent to the Yahoo email on that account on the 24th Feb

Check what swtor account you are actually logging into ?