February 2021
If it is sent from the aol email on the swtor account is ok , just for your awareness you do have an EA account using that AOL email , you would be on that account if you are posting here as jaybird1968 not the EA account your posting on as jaybird70633
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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
February 2021
be sure to email the proof of purchase per https://answers.ea.com/t5/STAR-WARS-The-Old-Republic/INFO-Steam-Purchase-Not-Working/td-p/9356718/ju...
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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
February 2021
@proxos666 , I'm also having the same problem where I purchased a month sub through Steam and it isn't appearing on my account status. I emailed all the information to support. My swtor user name is Drakensan, i sent the e-mail from the same e-mail on the account Any help would be appreciated and I can supply any information needed, thanks.
February 2021
Support have refunded that purchase , so that will process back now
to fix the account,
You need to reset the password on the linked EA account that account has the persona maxjellyfish (not PantherUm) that EA account uses a mail.ru email
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
February 2021
Support cant see any email from you yet
to fix the account for future purchases ,
You need to reset the password on the linked EA account that account has no persona set (not blackhole2211) that EA account uses the same email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
February 2021
Support confirmed they see your email in the queue , so should be resolved in the next day if the required proof of purchase is in the email
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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
February 2021
this should be the correct account now. still do not have my sub status after buying 6month on steam SWTOR Account is masterkrow
February 2021
I have sent and email twice to swtor about my steam sub not showing in game and haven't got a replay and it still shows I'm not subbed in game
February 2021
will mean the emails are not getting there , easiest and quickest is to call swtor support when the lines open and request to upload the screenshots to an ea ticket whilst you are on the phone
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
February 2021
Support advised a subscription was added to the swtor account masterkrow on the 23 Feb and an email was sent to the Yahoo email on that account on the 24th Feb
Check what swtor account you are actually logging into ?
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here