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Subscription Issues 2021 (not steam purchases) bought from swtor.com

by proxos666
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Original Post

Re: Error: The EA Billing and Management services cannot be accessed at this tim

★★★ Newbie

Checked my username, and its correct

Message 61 of 339 (251 Views)

Re: Error: The EA Billing and Management services cannot be accessed at this tim

@Ascoldio 

 

Something is odd then , support can see you have logged in game for that username but there are no purchases attempts at all  for that username, are you certain money has been taken ?

 

This is exceeding what can be done over a public forum , it is best if you call swtor support and discuss this with them so they can try and work out what has occurred

 

https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/480...

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Message 62 of 339 (240 Views)

Re: Error: The EA Billing and Management services cannot be accessed at this tim

★★★ Newbie

Yes, money has been taken, but subscription plan has not been prolonged. 

 

Ok, maybe it proceeds later

Message 63 of 339 (238 Views)

Re: Error: The EA Billing and Management services cannot be accessed at this tim

@Ascoldio 

 

the purchases have to have been made on a different username, if you had made any purchases on misteria support would of see them

 

 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 64 of 339 (235 Views)

Re: Error: The EA Billing and Management services cannot be accessed at this tim

[ Edited ]

@Ascoldio 

 

if you look at the purchase history in this EA account or if you look at the purchase history in swtor.com then you should see the last purchases will be a 180 day sub in may and some coins in July

 

what do you see ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 65 of 339 (231 Views)

Re: Error: The EA Billing and Management services cannot be accessed at this tim

★★★ Newbie

I see my July payment as the last payment, yes. And nothing more.

And I tried to make one more payment and then saw this, again...

Message 66 of 339 (216 Views)

Re: Error: The EA Billing and Management services cannot be accessed at this tim

@Ascoldio 

 

try with incognito mode on chrome

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 67 of 339 (210 Views)

Re: Error: The EA Billing and Management services cannot be accessed at this tim

★★★ Newbie

Hi,

I also get the maintenance screen when trying to buy a subscription on the swtor site since yesterday.

I reset the EA password

I reset the swtor password

also tried using google chrome in incognito mode

 

No succes so far

 

SWTOR user name = Honca

 

Message 68 of 339 (200 Views)

Re: Error: The EA Billing and Management services cannot be accessed at this tim

@alx_152 

 

You need to reset the password on the linked EA account that account has a gibberish persona (not alx_152) that EA account uses the same gmail email as on your swtor account

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (use the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 69 of 339 (174 Views)

Re: Error: The EA Billing and Management services cannot be accessed at this tim

★★★ Newbie

Thank you.

It worked.

 

Message 70 of 339 (172 Views)
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