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Subscription Issues 2021 (not steam purchases) bought from swtor.com

by proxos666
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Original Post

Sub issue

★★ Novice

I just bought a sub was charged the money was taken out and i still don't have a sub on the game please help. Who am I supposed to contact?

Message 41 of 339 (326 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★★★ Newbie

Username: XTheDarkReaperX

 

Tried emailing the support email but its been 3 days and i haven't had a reply,

Same issue as others. i got charged but the subscription hasn't come through

Message 42 of 339 (297 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@ShinyTuesday 

 

support can see you are subbed for 30 days now, they are refunding the 60 day purchase so that will process back 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 43 of 339 (287 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

[ Edited ]

@unaturalx117 

 

Support have said that you must of had an EA account merger at some point ? 

 

The linked EA account is deactivated and needs to be re-activated to fix purchasing in swtor , this link may help https://help.ea.com/en-us/help/account/close-ea-account

 

you need to raise a ticket with EA to get the ea account reactivated apparently it is using an old email 

 

post back when that EA account is sorted

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 44 of 339 (285 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@Lightningbolt944 

 

Support do not have any email from you , they are adding the game time to your account so you should be good now.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 45 of 339 (275 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★★★ Newbie
@proxos666 Thanks Proxos your a legend mate!
Message 46 of 339 (256 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★★★ Newbie
@proxos666 Thanks!
Message 47 of 339 (247 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★ Novice

I just bought a game code and entered it. They took the code and it worked but it came up with an error im on the phone with EA support to fix the merging issue but can they add the subscription i payed for and the game time code i entered? USER: unaturalx

Message 48 of 339 (208 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★ Novice

Can you get the invoice of my payment from support of my payment going through for EA support becuase i was charged 31.86$ for a sub but its not working and I payed

Message 49 of 339 (203 Views)

Error: The EA Billing and Management services cannot be accessed at this time.

★ Novice

Currently need help, I've been trying to subscribe for a few days now & I get the a billing error when I try to redeem a code, I've been getting errors when trying to either redeem a code (already bought a 90 day on Amazon) or when I try to subscribe with the 60-day non renewal option. The error is: The EA Billing and Management services cannot be accessed at this time. Please try again later.

Message 50 of 339 (209 Views)
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